IKEA Store Services

IKEA Store Services

See what IKEA offers for your shopping convenience

Home delivery service

Home delivery service

Most of our products are flat packed and designed in such a way that they are easy for you to take home yourself. However, we can arrange home delivery for you within the store delivery area at a low price. Read more

Picking with delivery service

Picking with delivery service

Choosing to take advantage of this additional service will save you time and energy. You can buy as much as you want without worrying about locating, lifting and loading your furniture. And you can relax knowing that it will all be delivered quickly to your home or office. Once you have chosen your furniture products, simply make a list of the items you want and place an order with an IKEA co-worker. Read more

Assembly services

Assembly services

Choosing to take advantage of this additional service will save you time and energy. You can buy as much as you want without worrying about how you are going to assemble the furniture. Once you have chosen your furniture products, simply make a list of the items you want and place an order with an IKEA co-worker.For sure you can also assemble by yourself to enjoy delight of DIY. Assembly instruction and tools are included in the product package. Read more

Before Assembling IKEA products

Installation service

Installation service

Choosing to take advantage of this additional service will save you time and energy. Together with our service partners, we will ensure the work is carried out according to your plan and to defined standards. Once you have chosen your IKEA kitchen, talk to a co-worker to start the process. Read more

Kitchen/Bathroom Installation service

Kitchen planning

We can help you design your own dream kitchen, together with your dedicated Kitchen Planner, who will support you to make your dream become reality. For more details please call our contact centre. Read more

Return policy

Within 60 days (IKEA FAMILY member within 365 days), you can bring the products in good condition, together with the original package and original receipt/invoice (bank card POS receipt is needed if you have paid in this way) to store, we will refund you the same way as you have paid.

Sorry, we cannot accept exchange or return of food, plants, AS-IS products, customized products, household electric equipments and all products that have already been cut, sewed or painted. Read more

* The exchange and return policy above applies only to the products purchased from IKEA stores in mainland China.

Removal and recycling

Removal and recycling

On delivering your new mattress or sofa, we will take the old one away and recycle it for you at the same time.
Details please talk to an IKEA co-worker or contact IKEA China Customer Support Center.
Tel: 400-800-2345

Read more

IKEA gift card

IKEA gift card

Surprise someone today! Choose an IKEA Gift Card and have the cashier load it. Between 100 and 1000 per card. For home furnishing products only. Enterprise Customer please contact with IKEA Business department. Read more

Complete window service

Complete window service

Use our complete window service to measure, customize and install your curtains. Simply pay and the curtains will be delivered to your home. Read more

Stock availability

Browse product information page and select your local store to check stock availability.

 

Call us

Dial 400-800-2345 to reach us. Operator service from 9am-9pm.

 

Old kitchen removing service

Are you going to buy a brand-new kitchen in IKEA? So how to do with your old kitchen at home? Don’t worry! IKEA is now providing professional dismantling and removing service for old kitchen to you. By this service you can have your new kitchen at home easily.

 

Payment method

When paying in IKEA stores, you can pay with Cash, Alipay, Wechat Pay, credit and debit cards including VISA, MasterCard and Union Pay, Apple Pay, Check, IKEA gift card and IKEA refund card.
When paying at IKEA online, you can pay with Alipay, Wechat Pay, credit and debit cards including Union Pay.

 

Children’s services

For the most important people in the world. We try to make visiting IKEA great fun – for children and grown-ups alike. We have a supervised playroom, pushchairs, baby-care rooms, children’s rooms, food-warming facilities, children’s meals and many other services. Your children may never want to leave. Note that age and height restrictions apply to the playroom, and sessions may be limited during busy times.

 

Family friendly facility

We have a supervised playroom, pushchairs, baby-care rooms, children’s rooms, food-warming facilities, children’s meals and many other services. Detailed information please talk to an IKEA co-worker.